Shipping and Returns Policy
The Organic Line’s Shipping & Returns Policy
Shipping Policy
Our orders are shipped by our logistics & courier partner, Trax, and we offer delivery all over Pakistan.
- Our standard shipping charges are Rs.250 nationwide.
- The estimated delivery time for orders within Lahore is 1-2 working days.
- The estimated delivery time for orders outside Lahore is 3-4 working days.
- If you do not receive your order within this specified timeframe, contact us at orders@theorganicline.co.uk or call us on +92 326 4915535.
Track Your Order
Visit the following page http://www.sonic.pk/tracking and enter your shipment number (which you would have received by SMS).
If you have lost the shipment number, contact us on the following number +92 326 4915535.
Returns & Exchanges
Currently, The Organic Line does not offer returns for a full refund.
However, we offer our customers a 7-day goodwill exchange policy, provided the item is returned to us:
- In its original packaging.
- The seal of each product is intact.
- The packaging of each product has not been tampered with.
If you wish to initiate an exchange, contact us on +92 326 4915535 or email us at orders@theorganicline.co.uk and request an exchange.
Please state the reason for exchanging the item.
Send the item back to our logistics & courier partner, Trax, in its original sealed packaging to:
Trax Logistics & Courier, C956+P87, Youhanabad, Near 1122 Rescue, Lahore (Call before delivery)
We will send your chosen replacement to your address. You will need to pay any applicable shipping charges for the re-shipment.
Cancellation
If you want to cancel an order, please inform us as soon as possible, as most orders are dispatched within 24 hours.
To cancel an order, contact us on orders@theorganicline.co.uk or call us on +92 326 4915535.
